Full payment : Rs.25,000.00/-
Installment payments : 60% + 50% of course Fee
This Diploma is designed to familiarize staff of banks and financial institutions on environment in which financial services are provided to the public so that each staff member is knowledgeable of a bird’s view of service environment. At present, staff members are mostly knowledgeable only about their respective work area and, therefore, customer service quality and sustainability of the financial institution is not helped by all levels of staff. Therefore, this knowledge will help staff members to operate in holistic approach to promote customer services quality and the institution. In this regard, the Diploma covers service/product areas, institutional management and regulatory environment in a macro approach.
MODULE 1: FINANCIAL MARKETS AND RISK
Overview of the financial system
Money markets
Fixed income market or bond market
Stock market
Foreign exchange market
Central banking and monetary policy
Tax or Audit consultation
MODULE 2: FINANCIAL STATEMENT REPORTING AND ANALYSIS
Fundamentals of financial statements
Analysis of income statement
Analysis of statement of financial position
Ratio analysis
MODULE 3: FUNDAMENTALS OF LEADERSHIP AND MANAGEMENT
Understanding the leadership theories
Understanding the management theories
Understanding operational management
Understanding consumer behavior
Understanding the Financial institution management
Corporate governance and market ethics
MODULE 4: FINANCIAL SERVICES
Fee based services and fee-based services
Commercial and corporate financial services
Retail financial service
Financing of international trade
MODULE 5: FINANCIAL RISK MANAGEMENT
Cried risk management
Market risk management
Liquidity risk management
Operational risk management
Cyber security risk management
Reputational risk management
Legal and compliance risk management
Insurance risk management
Portfolio risk management
Cross-border risk management
Strategic risk management
AML/ CFT and Customer Due Diligence
MODULE 6: PROJECT REPORT
Attendance: continuous attendance either physically or online will be considered in allowing to sit for the final examination
Bank | Account No. |
---|---|
Bank of Ceylon Branch: City Office |
74728257 |
People's Bank Branch: Liberty Plaza Branch |
309 1004 5 2536729 |
Commercial Bank of Ceylon PLC Branch: Kollupitiya Branch |
1108650201 |
Hatton National Bank PLC Branch: Kollupitiya Branch |
115010128234 |
Sampath Bank PLC Branch: Head Office |
002960000652 |
National Savings Bank Branch: Head Office |
10912 01 01192 |
+94 11 2425777