Our Courses

Objectives

This Diploma is designed to familiarize staff of banks and financial institutions on environment in which financial services are provided to the public so that each staff member is knowledgeable of a bird’s view of service environment. At present, staff members are mostly knowledgeable only about their respective work area and, therefore, customer service quality and sustainability of the financial institution is not helped by all levels of staff. Therefore, this knowledge will help staff members to operate in holistic approach to promote customer services quality and the institution. In this regard, the Diploma covers service/product areas, institutional management and regulatory environment in a macro approach.

Course Contents

 MODULE 1: FINANCIAL MARKETS AND RISK 

Overview of the financial system

Money markets

Fixed income market or bond market

Stock market

Foreign exchange market

Central banking and monetary policy

Tax or Audit consultation

MODULE 2: FINANCIAL STATEMENT REPORTING AND ANALYSIS 

Fundamentals of financial statements

Analysis of income statement

Analysis of statement of financial position

Ratio analysis

 MODULE 3: FUNDAMENTALS OF LEADERSHIP AND MANAGEMENT

Understanding the leadership theories

Understanding the management theories

Understanding operational management

Understanding consumer behavior

Understanding the Financial institution management

Corporate governance and market ethics 

MODULE 4: FINANCIAL SERVICES

Fee based services and fee-based services

Commercial and corporate financial services

Retail financial service

Financing of international trade

 MODULE 5: FINANCIAL RISK MANAGEMENT

Cried risk management

Market risk management

Liquidity risk management

Operational risk management

Cyber security risk management

Reputational risk management

Legal and compliance risk management

Insurance risk management

Portfolio risk management

Cross-border risk management

Strategic risk management

AML/ CFT and Customer Due Diligence

 MODULE 6: PROJECT REPORT

Attendance: continuous attendance either physically or online will be considered in allowing to sit for the final examination