Our Courses

Diploma in Retail Banking

  • Commencement

    27th May 2023 (Saturday 1.30 pm. - 5.30 pm.)

  • Duration

    116 Hours

  • Medium


Course Fee

Full payment : Rs.30,000.00/-

Installment payments : 60% + 50% of course Fee



To develop capabilities and the mind-set required to lead and manage retail banking strategic business channels as well as retail banking products and services in order to deliver customer-centric solutions and outcomes that create lifetime value for the customers  whilst driving the profitability and sustainability of banks .

Course Contents

Module I         : Introduction

Module II        : Deposits and Savings products

Module III      Payment and settlement systems and operational aspects

Module IV      : Lending Products

Module V        : Retail Banking Services

Module VI      : Remittances

Module VII     : Investment Banking / Wealth Management Services for retail customers

Module VIII   : Private banking Services

Module IX      : Retail Banking Channels

Module X        : Digital Banking

Module XI      : Selling Retail Banking Products, Services and Customer Relationship Management

Module XII     : Overview of the legal infrastructure

Module XIIl   : Recoveries and Collections

Module XIV   : Way Forward and Open Forum

Payments for IBSL Class Fees

Bank of Ceylon
Branch: City Office
People's Bank
Branch: Liberty Plaza Branch
309 1004 5 2536729
Commercial Bank of Ceylon PLC
Branch: Kollupitiya Branch
Hatton National Bank PLC
Branch: Kollupitiya Branch
Sampath Bank PLC
Branch: Head Office
National Savings Bank
Branch: Head Office
10912 01 01192

+94 11 2425777